Frequently Asked Questions
What does ArtCraftio sell?
We sell non-food pet supplies for cats and dogs, including walking gear, carriers, crates, beds, toys, grooming tools, bowls, travel accessories, and household pet-care items.
Do you sell pet food, treats, or supplements?
No. ArtCraftio does not sell pet food, treats, supplements, medications, or veterinary products.
Where do orders ship from?
Orders ship from the United States.
Which carriers do you use?
Depending on the product and destination, orders may ship with UPS, DHL, or USPS.
How much is shipping?
Standard shipping is free within our supported U.S. delivery area.
How long does delivery take?
Typical delivery time is about 3–5 business days after order processing. Carrier delays, severe weather, holidays, or unusual demand may occasionally extend delivery time.
Do you ship to Alaska or Hawaii?
No. We currently do not ship to Alaska or Hawaii.
Will I receive tracking?
When tracking is available, tracking information will be provided after your order ships.
Can I return a product?
Eligible unused items in original condition may generally be returned within 30 days of delivery. Please read our Shipping & Returns page before sending anything back.
What if my item arrives damaged or incorrect?
Contact us as soon as possible with your order number and photos of the item and packaging when available. We will review the issue and help with the appropriate next step.
How do I contact customer support?
Email us at winnerlsw822@gmail.com, call +86 15813911994, message us on WhatsApp using the same number, or leave a message through our Contact Us form.
How quickly will you reply?
We review customer inquiries as quickly as possible and aim to respond at the earliest opportunity. Email or the website message form is recommended for order issues because you can include an order number and full details.
Are product colors exactly the same as shown on screen?
We aim for accurate presentation, but minor variations can occur because of display settings, production batches, materials, or photography and illustration differences.